Top Secret Video FAQ


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How do I copy videos to my computer?

To copy recordings to your computer, click the options icon at the bottom of the screen (it looks like a gear).  Tap "Copy Files for Syncing to Computer".   You must have enough free space on your phone or device to copy the files from the app to the "share to computer" folder. If the copy fails to complete, this could be the issue.  After all files are copied, then:


Option #1 - Using "Copy Files for Syncing to Computer"

1.  Plug your device into your computer using your USB cable .

2.  Load iTunes.

3.  Click on the device name (You should see your device listed in the upper right hand side of iTunes).

4.  Click on the Apps tab

5.  Scroll all the way to the bottom of the Apps and you will see "File Sharing" on the lower left side of the screen.

6.  Click on the app name (TSV, etc. - You should then see your files listed on the right side of the screen).

7.  Highlight one or more files and click "Save To" on the bottom right corner to navigate to the folder you want to save your files and click "Select Folder".

8.  After you save your files press the Delete key to delete the files from the shared file folder of your device.


Option #2 - Copy Files to your computer using Windows Explorer

1.  Take a video in Top Secret.

2.  Click on the setting button (looks like a gear) and click on Copy Videos to Camera Roll.

3. It will copy the video to your camera roll and then it will ask if you want to delete from the Top Secret Video Library. Select the appropriate response for your needs.

4.  Close Top Secret and go to iPhone camera roll.

5.  Plug your phone in to your computer.

6.  A box should pop up that says "Auto Play" and give you several Device Options.

7.  Select "Open Device to view files using Windows Explorer."

8.  It should bring up a window that says "Internal Storage" - Double Click on the Icon.

9.  It should bring up a folder named "DCIM".

10.  Open that folder and you may see two different folders.

11.  Open the first one and then drag the file to your desktop.

12.  Open the second one and then drag the file to your desktop (if there is only one file disregard this step).


 

How do I delete videos from the shared documents folder?

Here's the procedure to delete videos from the shared documents folder which will free up space on your device:

 

1.  Plug your device into your computer using your USB cable

2.  Load iTunes.

3.  Click on the device name on the left hand side

4.  Click on the Apps tab

5.  Scroll all the way to the bottom of the Apps tab

6.  Click on the app name (TS Video)

7.  Highlight one or more files and press the Delete key to delete the file(s) from the shared file folder of your device.

How do I recover deleted videos?

We’re not aware of a way to undelete files.  However, iTunes can back up your applications and some data.  We’ve not tested whether iTunes backs up Top Secret files, so you would have to try that.  If you plug in your device, load iTunes, and go to the Summary tab, you can click Restore and select your latest iTunes backup.  This will revert your phone or device to where it was at the last back up -- so be careful!  If there's no backup, we’re not aware of any way to undelete a file once it's deleted on an iPhone, iPad, or iPod.

 

While this may not help recover an already lost file, you can copy videos to your computer so you have them backed up in the future.  To do this, click the options icon at the bottom of the screen (it looks like a gear).  Tap "Copy Files for Syncing to Computer".   After all files are copied, then:

 

1.  Plug your device into your computer using your USB cable

2.  Load iTunes.

3.  Click on the device name on the left hand side

4.  Click on the Apps tab

5.  Scroll all the way to the bottom of the Apps tab

6.  Click on the app name (TS Video)

7.  Highlight one or more files and click Save As on the bottom right corner to save to your computer

8.  Press the Delete key to delete the files from the shared file folder of your device.

 

I deleted all videos in Top Secret but space does not seem to be free on my device.

If you copied files to the shared folder at some point via the button in Options, then you will need to delete those from iTunes:

 

1.  Plug your device into your computer using your USB cable

2.  Load iTunes.

3.  Click on the device name on the left hand side

4.  Click on the Apps tab

5.  Scroll all the way to the bottom of the Apps tab

6.  Click on the app name (TS Video)

7.  Select one or more files and press the Delete key to delete the files from the shared file folder of your device.

 

The app is locked up every time I load it or experiencing strange problems.

 

If you can provide any details on what happened before it locked up and what kind of device you're using, that would be helpful in case there's a bug we need to fix.

 

To reset the app, DOUBLE click the home button at the bottom of your phone/device, then scroll to find Top Secret and hold your finger on the icon until the delete (minus sign) symbol appears.  Tap that to delete the app from memory.  This will not delete it from your phone or harm any of your files.  If you load the app again, it should work this time.

 

For more general information about how iPhone multi-tasking/task switching works, please see:

http://www.mydigitallife.info/2010/12/07/how-to-close-or-terminate-apps-completely-in-multitasking-iphone/

 

Another option that can be helpful is to power down the device.  In this case, hold down the power button on the top of your device until the shut down option appears.

 

If all else fails, you can also try deleting and re-installing the app.  However, this will cause you to lose your videos so be careful about doing this if you’ve not copied your videos you wish to keep to your computer.  To delete an app, hold your finger down on the app icon until the icon starts to "wobble" and then press the red X.  You may then download the app from the app store again to reinstall.  Don't worry, Apple has a history of your purchases and will not charge you again.

How do I capture screen shots for use as backgrounds?

Hold the round button down on your iPhone.  Then while still holding that down, press and release the power/sleep button on the top of your phone which should make a Video clicking noise to take a screen shot, then release the round button.   There should be a screen capture image in your Video roll that you can then select as a background by pressing options, then backgrounds in Top Secret.  If this doesn't work, please provide more details about what is happening.

 

How can I capture my own custom backgrounds or take screenshots?

To capture your own custom backgrounds, navigate to any screen on your device, press and hold the round HOME button and then press the power button.  You should hear a clicking noise when the screen shot is captured if your phone is not in silent mode.  Go to Settings / Backgrounds and press the + button.  Select your screen shot from the Video Roll.  When taking screenshots for custom backgrounds, take them while holding the phone upright, left, and right.  Tag your 3 videos as Upright, Left, and Right orientation in the Backgrounds  page so the proper image is used when your phone is rotated.  If it doesn't switch to the image you prefer when you rotate the phone, then you may need to flick your finger to move to the background in that orientation that you want.

How can I change the background?

To switch between saved backgrounds, simply swipe your finger left or right.  If you wish to add your own custom background, then tap the bottom of the screen to reveal the toolbar if it is hidden.  Press the gear icon to open the options menu.  Press Background.  You can then select a new background.  I'd recommend avoiding photographs that are not the exact same resolution or proportions as your device (typically 320x480) or the image may stretch.

 

To capture your own custom backgrounds, navigate to any screen on your device, press and hold the round HOME button and then press the power button.  You should hear a clicking noise when the screen shot is captured if your phone is not in silent mode.  Go to Settings / Backgrounds and press the + button.  Select your screen shot from the Video Roll.  When taking screenshots for custom backgrounds, take them while holding the phone upright, left, and right.  Tag your 3 videos as Upright, Left, and Right orientation in the Backgrounds  page so the proper image is used when your phone is rotated.  If it doesn't switch to the image you prefer when you rotate the phone, then you may need to flick your finger to move to the background in that orientation that you want.

I can't figure out how to start or stop a video.

Simply tap anywhere on the screen except at the very bottom where the toolbar will appear to start a recording.  Tap again to stop.  You should see a small grey circle in the bottom right side of the screen light up when recording is active.  The circle will be empty when recording is off. 

How can I hide the small grey circle (status indicator)?

Sorry, Apple currently does not allow us to hide this status indicator or provide the option to the user.

The background images I choose in settings are randomly changing by themselves. Why won't the image I select as background stay in place?

Do you mean the background image changes when you rotate the phone?  If so, you'll notice in options->settings->background that each image is tagged for a certain orientation:  left, right, or upright.  If you rotate your phone left, it will use an image tagged as left orientation. When you flip through the backgrounds, it will only show images for the left orientation when your phone is orientated left.  If you rotate the phone right, it should use an image tagged as right, and so forth.

 

For built-in backgrounds, it will keep the same image up as you rotate the phone.  For custom backgrounds, there's currently no way to associate 3 custom images as belonging to the same screen shot so when rotating a custom background, the app will simply select another image which is tagged with the current orientation of the phone.  If this is not the image you want, then simply swipe your finger until you find the desired background.   We hope this makes sense. 

 

Does the above not answer your question?   Please email us from within the app and we’ll do our best to help.